Refund and Return Policy

Effective Date: October 16, 2026

At IronPawKennels, we want customers to feel confident when choosing sofas and furniture for their homes. This Refund and Return Policy explains the conditions for eligible returns, order cancellations, damaged products, and refunds.

Return Eligibility

Eligible products may be returned within 14 calendar days after delivery.

To qualify for a return, the product should be unused, in its original condition, and include all original components, accessories, and packaging where reasonably available.

As sofas and other furniture products can be large and require specialized transportation, customers must contact our customer service team before arranging a return.

Furniture that has been improperly assembled, modified, used beyond reasonable inspection, or damaged after delivery may not qualify for a change-of-mind return, except where otherwise required by applicable law.

How to Request a Return

To request a return, contact us within 14 calendar days of receiving your order.

Please provide your order number, the product name, and the reason for your request. If your item is damaged, defective, incomplete, or incorrect, please include clear photographs of the product and its packaging.

Our customer service team will review your request and provide instructions regarding return authorization, packaging, and transportation.

Please do not ship furniture back before receiving return instructions from our team.

Damaged, Defective, or Incorrect Products

Please inspect your furniture after delivery. If your sofa or another product arrives damaged, defective, incomplete, or different from the item ordered, contact us as soon as possible.

Please include your order number, a description of the issue, and photographs showing the affected areas and packaging.

After reviewing the information, we will explain the available resolution. Depending on the circumstances and applicable law, this may include replacement parts, a replacement product, repair where appropriate, or a refund.

Your rights under applicable consumer protection laws are not limited by this policy.

Return Shipping Costs

For eligible change-of-mind returns, customers may be responsible for return shipping costs where permitted by law and disclosed before the return proceeds.

When a return is necessary because of our error or a verified damaged, defective, or incorrectly supplied item, we will review the circumstances and explain the appropriate return arrangements.

Because sofas and other bulky furniture may require specialized transportation, return costs can vary based on the product's dimensions, weight, and collection location.

Order Cancellations

If you need to cancel an order, contact us as soon as possible. We will attempt to accommodate your request before the order enters processing or shipment.

Once an order has been prepared for shipment or handed to a carrier, cancellation may no longer be possible. In that case, our standard return policy may apply.

Any applicable cancellation costs will be communicated where relevant and handled in accordance with applicable law.

Refund Processing

If a return is approved, the returned product may be inspected after receipt.

Approved refunds are generally issued to the original payment method. Please allow approximately 5–10 business days after refund processing for the funds to appear. Your payment provider or financial institution may require additional time.

Original shipping charges, return shipping costs, and other applicable fees will be handled according to the circumstances of the return, the terms disclosed before purchase, and applicable law.

Contact Us

Store: IronPawKennels
Email: sales@ironpawkennels.com
Phone: +1 (844) 486-6375
Service Hours: Monday–Friday, 9:00 AM–6:00 PM (ET)
Address: 5207 Linbar Dr, Nashville, TN 37211, United States